FAQ
What are Serviced Apartments?-
Serviced Apartments - also known as Furnished Apartments - are fully-furnished rental units convenient for business trips or temporary living. They come with most of the amenities of a good hotel, allowing you to relax in complete comfort.
Click here for the serviced apartments overview page.
- How do I find out if there are apartments available?
- Please call to inquire about available apartments.
English 0120-770-507（03-3346-9510）/ Japanese 0120-041-256（03-3346-1256) - Is it possible to view an apartment before I reserve?
- Please make an appointment online or by telephone to view an apartment.
English 0120-770-507（03-3346-9510）/ Japanese 0120-041-256（03-3346-1256) - What is included in the rental fee?
- The rental price includes fees for the management of communal areas, heating and cooling, water and electricity, internet, and a housekeeping charge.
- Please explain the application procedure and necessary documents.
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- You view the property and submit your application
- We review your documentation and ID
Necessary documents for corporations:
Copy of Corporate Registration
Seal (name stamp) Registration Certificate
Necessary documents for individuals: Government-issued photo ID (e.g. Resident's card or Passport) Proof of Earnings. *For more than 3 month contract, additional documents may be reguired. - We draw up the contract and confirm the agreement terms
- You sign and return the contract to us (at least one day before the start of your stay)
- You make payment via bank transfer
(We must receive confirmation of receipt of payment at least one day before the start of your stay)
We confirm receipt of your payment
- Is a deposit, 'key money' or 'guarantee money' required?
- We require a deposit based on the length of your contract. None for 1 to 3 months, and 1 month's rent for contracts of more than 3 months.
After moving out, if there is no damage to your room, the full deposit will be returned via bank deposit transfer. We do not require any 'key money'. - Is there an agency handling charge?
- Broker's commission will not be charged if you apply to us directly.
- Is there a cancellation fee?
- Here is our cancellation Policy:
the day of cancellation cancel charge Over a month before 0 2 weeks to 1 month before half rent 1 day to 13 days brefore 1 month's rent - Does your company handle both personal and corporate contracts?
- Yes, both types of contract are possible.
- Can the contract be extended?
- Yes, this is usually possible. Please contact our staff at least one month before your agreed term ends.
English 0120-770-507（03-3346-9510）/ Japanese 0120-041-256（03-3346-1256)
- What is included in the room?
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Furniture, air conditioner, a complete set of amenities, tableware, kitchen supplies, washlet (toilet with bidet and other washing capabilities), etc. For a more complete description please see the Facilities and Services page.
English 0120-770-507（03-3346-9510）/ Japanese 0120-041-256（03-3346-1256) - Are pets allowed?
- Sorry, no pets are allowed in our apartments.
- Is it possible to use the internet?
- Internet service is available free of charge.
- Is it possible to watch English television programs?
- Most of our buildings offer cable television with English-language TV channels. Please check the individual property details.
- Are there any properties with concierge services?
- Most of our buildings offer concierge service. Please check the individual property details.
- Are there fitness gyms available?
- Most of our buildings offer gym facilities. Installed apartments list is here.
- What security features do the buildings have?
- We provide high standard security system; such as security cameras, automatic lockable doors, and 24-hour concierge and maintenance services.
- Are there any properties with a breakfast service included?
- There is a free breakfast service at the following properties.
- I'm looking for a long-term rental apartment. Can you help?
- Sumitomo Realty manages around 4000 rental apartments in the Tokyo area. We can help you find the perfect long-term apartment to meet your needs. Simple call our English-speaking staff on the number below.
English 0120-770-507（03-3346-9510）/ Japanese 0120-041-256（03-3346-1256)
search for Rental Apartments Here. - Is it possible to rent for just one week?
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The minimum contract is from 1 month. If shorter stay is required, we can always introduce you our hotel services.
