Sumitomo Realty & Development

Frequently Asked Questions | Tokyo's Best Serviced Apartments

Frequently Asked Questions

About Serviced Apartments

What is a Serviced Apartment?
Serviced apartments are furnished rental apartments with hotel-like services suitable for business trips or temporary stays.
List of Serviced Apartments
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How to Apply and Contract

Can we see the rooms in advance?
Preview do not have to not receive.
What is included in the rent?
Rent includes: management fee for the common area, air-conditioning ※1, water and electricity※1, free-internet, and regular house cleaning ※2.

※1 There is a maximum amount. ※2 Except some properties.
Please tell me the application procedure and the required documents.
Please refer to the "Contract Flow" page.
Do we need to pay security deposits or key money?
If you would pay your rent by installment payment, 1 month deposit is required.
3 months or longer contract requires 1 month deposit as well.
We do not take key money.
Do we need to pay a brokerage fee?
For direct applications, there is no brokerage fee.
What is your cancellation policy?
There will be a cancellation charge depending on the day you contact us.
Cancellation DatePenalty Fee
~ 1 month before arrivalNone
1 month ~ 2 weeks before arrival50% of the monthly rent
13 days ~ 1 day before arrivalFull monthly rate
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About the Rent

What amenities do you have?
Furniture, air-conditioner, bath amenities, tableware, kitchen utensils, shower toilet with warm water etc.
Please refer to the details of each property for more information.
Do your facilities allow pets?
We are very sorry, pets are not allowed in serviced apartments.
Do you provide internet?
Yes. You have free access to internet.
Can we view English channels?
Yes. ※ Except some properties.
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About the Services

Do you have properties with concierge services?
Yes we do. We offer hotel-like comfort and conveniences.
※ Except some properties.
Please refer to the details of each property for more information.
Do you have a fitness room?
Yes. Please refer to the details of each property for more information.
How is the security maintained?
We have very high level security systems such as 24 hour manned surveillance (※), auto lock system, surveillance cameras etc. ※Except some properties.
Do you have properties with breakfast service?
Free breakfasts are available in:
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Others

What should I do if I want to rent for a longer period?
Please feel free to contact us if you wish to rent for longer than one year.
Are shorter stays available?
If your stay is shorter than one month, we proudly introduce you to Hotel Villa Fontaine, which is also run by a group company of Sumitomo Realty and Development.
Hotel Villa Fontaine
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About Icons

Front desk

Front desk

Hotel-style concierge service
※Please contact us for details.

Housekeeping

Housekeeping

Bed sets, Room cleaning, clean kitchen and bathroom, etc.

Breakfast

Breakfast

Bread and coffee breakfast service.

Internet

Internet

High-speed wired internet access available free of charge.

Cable televition

Cable televition

Variety of channels can be viewed free of charge. Ex BBC,CNN
**Please inquire for specific details.

Fitness room

Fitness room

Private-use fitness room available free of charge.

24-hour bilingual concierge

24-hour bilingual concierge

To directions from the use of consumer electronics to support a 24-hour English.

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